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Iceni Magazine | February 14, 2025

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Does Your Office Reception Area Need A Makeover? 3 Things To Consider

Office Reception Area Need

According to Microsoft, 96% of customers all over the globe attribute choice of brand loyalty to their customer service experience.

Therefore taking steps to improve your customer’s experience will likely go a long way to set your business up for success. Customer service includes many aspects and if you have a physical location, your reception, lobby, or lounge area is a good place to start. As the first point of call for your clients, it communicates with them non-verbally about your personality, making it necessary to put in some effort when designing it. Here are some considerations to make when transforming your office reception area.

1. Space availability

Different sizes are recommended for lobbies, waiting areas, or lounges depending on the industry. The size of the space will determine what kind of decor to go for. Generally, experts recommend certain staples in a waiting area. These include a seating area for visitors and a reception for inquiries. The reception should ideally have a high enough counter for a monitor without blocking the receptionist’s point of view. No matter the size, the space should be comfortable and airy enough for anyone who uses it. This will be a factor in the kind of furniture you buy and the ventilation system. Regarding the latter, consider getting industrial fans installed for the best results.

2. Security and safety

It is crucial to take necessary measures to avoid casualties, especially in your waiting area. This will prevent lawsuits and other avoidable expenses that come with them, so keep this in mind. This means making your reception easily accessible by all and using the appropriate tools and signs at vantage points. Security also involves using equipment like CCTV, and alert buttons or hiring a security guard from a trusted security company – although this will depend on your type of business. Where necessary, you should also use access or identity cards for all clients and staff to make it easier to identify unauthorised persons. Overall, your reception or lounge should have a sense of direction to avoid confusing your first-time guests in particular.

3. Aesthetic

lobby

Especially for hospitality industry businesses like guest houses and hotels, aesthetics is important. Many managers and owners of such facilities go the extra mile to ensure that hotel lounges look exciting. They do this with art, music, and even architecture. The colours used in these areas are also more appealing, giving the eye something pleasing to look at. You can get the best results by hiring interior decorators who blend various elements of texture, form, and pattern to create a unique yet cohesive style. Depending on the style you’re going for, such as organic, traditional, or modern, they can help you achieve that.

First impressions count when growing a business, and your reception, waiting, or lounge areas are great places you can use to do that. The considerations discussed here are a few to start with, and while they may seem like minor details, they can do a lot for your customer’s experience.


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