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Iceni Magazine | April 19, 2021

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Castle Quarter announces plans and procedures for safe shopping at its essential stores during second lockdown

Castle Quarter announces plans and procedures for safe shopping

As England enters its second lockdown, Castle Quarter shopping centre in Norwich has released details about which of its stores and services are classified as essential and will remain open.

Selected stores are also adapting to offer a click and collect or takeaway service.

The stores and services remaining open include Boots, Poundland, Grape Tree (health food store), Pure Electric (bicycle store which services e-bikes for the NHS), Revolution Portraits (which provides a sonogram service on behalf of the NHS), Little Squirrels day care nursery and Vision Express (for eyecare appointments only).

From Thursday 5th November, Castle Quarter’s opening hours will be 8am-6pm Monday to Saturday & 10am-4pm Sunday. Access to the centre will be via the White Lion, Cattle Market and Castle Meadow entrances only.

Floors three and four (home to the cinema and food court) will be closed to the public, as will the area on level one and two of the mall leading to St John’s Place, where New Look and Boom Battle Bar are located. No essential stores are based in these areas.

To ensure visitor and staff safety, reduced capacity car parking will be available in Car Park One, Car Park Two will be closed.  

Castle Quarter

To support essential workers and keyworkers needing to park in the city, Castle Quarter is reducing its all-day parking rate to £4 per day throughout November.

Robert Bradley, Castle Quarter’s centre manager comments; “We are very well prepared for this second lockdown and will continue to provide a safe environment for people to visit and purchase essential items and services.  We will continue to review our opening hours over the coming days and weeks and make adjustments as needed, always prioritising the health, safety and wellbeing of our visitors, tenants and staff team.”

“We kindly ask visitors to continue to follow the government’s social distancing guidelines: always wear a face mask, use hand sanitisers, follow the one way system and co-operate with our staff.   And when the time is right and safe to do so, we look forward to welcoming everyone back and seeing all our retailers re-open.”

In line with government guidance, the following Castle Quarter retailers are classed as essential and will remain open. However, the centre strongly advises visitors to check the very latest information with individual stores directly before setting off.

Castle Quarter’s essential retailers which will remain open:

Grape Tree
Pure Electric
Revolution Portraits – Window To The Womb
Little Squirrels – day care nursery
Vision Express (appointment only)

Stores operating a click and collect service only:
The Entertainer

London Camera Exchange
Back 2 Back
Tea Junction
The Perfume Shop

Takeaway food & drink
Muffin Break

Moya Bubble Tea

Delivery service for food & drink
Delightful Desserts



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